If you are the principal of a middle school, the foreman of a construction job, or the senior purchasing agent for a marine transportation firm, you need two-way radio equipment, and finding quality equipment at the best possible price is an important part of your job. We get that. That’s why for more than 22 years, Discount Two-Way Radio has been the leader at providing our 64,000 customers the best available prices for professional-grade two-way radio equipment. How do we do this?
Factory Direct Pricing
Unlike other radio equipment dealers, Discount Two-Way Radio has always leveraged the “factory-direct” pricing model. We have invested countless hours and multiple oversea trips to cultivate our supply chain relationships. Our long-standing vender and manufacturing ties allow us to manage each product through the production process, insisting on high quality assurance for all materials and electronic components, but at the lowest prices possible. We personally handle each product from the very beginning of manufacturing to the very end of same-day shipping to our customers, streamlining the entire process and bringing costs down to the rock bottom. That means if someone is looking for an Intrinsically Safe two-way radio
, a mobile or base station radio
, or even replacement batteries and accessories
, Discount Two-Way Radio can typically provide it at prices that are almost 50% below other two-way radio dealers.
Factory direct purchasing also means there are no middlemen. We don’t work with third party brokers because we know that each additional layer adds additional costs. That’s why we buy our all of our radio equipment directly from the factory. This eliminates the more expensive business models where products pass from the factory to a distributor to a retailer to the customer. Buying directly from Discount Two-Way Radio instead of third-party dealers removes many of the links in the supply chain (and overhead), so our customers not only receive discount prices, they receive factory direct quality and the most advanced radio equipment on the market
In addition to offering our customers the lowest prices on all two-way radio equipment, Discount Two-Way Radio buys all its radios, batteries, and accessories in large quantities, allowing us to have one of the best stocked and hyper efficient two-way radio warehouses in the nation. Chances are if you need a replacement battery, an expanded radio fleet, or an entirely new communications system, we have the necessary equipment in stock, carefully itemized and ready to ship to you the same day you order it. Whether you need six more of our popular RDR2500 two-way radios, or the hard to find Intrinsically Safe RDR4360, or even replacement batteries for your model of two-way radio, we’ve got it in stock.
For our customers, maintaining a large inventory and selection of two-way radio products offers four specific advantages:1. Concierge-Level Customer Service
Our customers love it when we tell them that we have the specific part or radio model on-hand and ready to ship the very same day. This unique competitive advantage helps us become heroes to our clients who often need immediate help with a repair, a replacement radio, or an entire system design.2. Supplier Price Discounts
Because we buy in bulk, our customers receive the benefits of our large inventory. The number one benefit of ordering in large lots is that we ger the lowest cost per unit possible – no matter what it is. These discount prices get passed along directly to our customers.3. Protection from Order Delays
Because we have great relationships with our two-way radio equipment suppliers and a best-in-class inventory control system, we can replenish radio equipment quickly when quantities get low, reducing delays in customer orders, and streamlining our ability to expedite deliveries.4. Better Promotional Pricing
Because our warehouse shelves are fully stocked, we can regularly offer our customers great price promotions and special discount offers. Many other two-way radio dealers operate on a very thin inventory, forcing them to keep their prices higher.
One of Discount Two-Way Radio’s greatest contributions to our more than 64,000 customers is the ability to provide same day shipping on nearly every order. This unique feature not only makes Discount Two-Way Radio unique in the two-way radio industry, it also provides our customers the convenience of an online ordering experience with the fast access to equipment that is common in brick-and-mortar environments. Discount Two-Way Radio has created a best-in-class delivery platform that is more scalable and robust than our competitors, allowing our valuable customers to receive orders faster than other dealers and with pinpoint tracking accuracy.
On any given day, Discount Two-Way Radio’s Shipping Department successfully coordinates more than 150 deliveries to our customers across the United States. No matter how you want it shipped…
- Next Day Air
- 2nd Day Air
- 3-Day Select
- UPS International
Discount Two-Way Radio knows you need your radio equipment quickly, so we don’t make you wait or keep you in Limbo wondering where your package is.
The Anatomy of Our Delivery Platform
1. The moment we receive your order, we will send you an email message letting you know your order is being processed.
2. Once the order is processed, one of our Shipping Clerks receives a “Picking Ticket” allowing them to pull the merchandise from our 60,000 square foot warehouse.
3. Once the item has been pulled, we perform any custom programming necessary.
4. We then scan the item number.
5. We create a shipping label that automatically triggers an email for you that includes your item’s tracking number.
6. Our delivery driver collects the packages and scans each label to allow customers to follow the progress and anticipate delivery.
Nobody ships it faster than Discount Two-Way Radio.
Discount Two-Way Radio’s Service Department handles every kind of customer request known to the world of two-way radios. The Department is the front line and first point-of-contact for our customers who need assistance diagnosing radio problems, ordering new radio equipment, or expediting repairs.
The single focus of our Service Department is to make our clients happy and solve their two-way radio problem as quickly as possible. There is no issue that is too large or too small, and all service requests are handled immediately. Discount Two-Way Radio’s Service Department is on the frontline delivering concierge quality service to our customers while also acting as the “tip of the spear” for all service-related issues.
On a typical day, the department will field up to 40 calls a day ranging from scheduling radio repairs to helping customers trouble shoot a two-way radio problem. There are no two problems that are alike.
Our customers have come to have great confidence in our Service and Repair Department teams and trust their advice and recommendations. Should our Service Team be unable to resolve the problem over the phone, they have created a simple and efficient system to expedite two-way radio repairs.
The Anatomy of DTWR’s Simple and Fast Repair Process
Discount Two-Way Radio has the simplest and fastest repair process anywhere in the country, and only involves three steps:
- Fill out and Print our Repair Form.
- Fill out and Print your FREE Shipping Label.
- Pack your equipment and give it to a UPS driver.
- We take care of the rest!
“We take it from there. When a customer sends in their radio’s for repair, first we double check the radios to make sure everything is working correctly. We attach the batteries, inspect the antennas, and run expert diagnostics to determine exactly what is wrong,” commented Service Department Manager, Mario.
The radios go to state-of-the-art repair facilities where factory trained technicians use the latest technology to repair each radio within two days!
Finally, the repaired radios are repackaged and returned to the customer at no cost.
“No matter where you bought it, we can fix it and get it back to you fast. We repair all major brands. We use a simple flat rate pricing, two-day expedited shipping, and provide a 90-day warranty on all radio repairs,” said Mario.
Discount Two-Way Radio is the exclusive North American Distributor for the legendary electronics company, RCA Communications Systems. As the exclusive dealer of professional grade RCA two-way radio equipment, Discount Two-Way Radio can provide our customers amazing products, service, and support for their two-way radio equipment. Specifically, our customers enjoy great advantages in four key areas:
1.) Best Quality and Variety of Two-Way Radio Equipment –
Because we work directly with authorized RCA manufacturers, Discount Two-Way Radio is put to the front of the line when it comes to the latest equipment and being able to provide input into the features, materials, and specifications of all RCA two-way radio equipment
2.) Best Direct Manufacturing Pricing –
Discount Two-Way Radio is the largest distributor for RCA professional two-way radio equipment anywhere in the world! Because of this, we can leverage our position for maximum buying power. This also means that we can pass these discounted prices along to our customers, ensuring we will always be more competitive than other two-way radio dealers.
3.) Best Factory Trained Technicians –
Two-way radios are tools that are exposed to harsh working environments and abusive users. That’s why we make sure all our repair technicians are factory tested and certified so they can provide our customers the very latest repair techniques at the fastest turnaround times.
4.) Most Knowledgeable Factory Trained Sales Professionals –
Discount Two-Way Radio has the most knowledgeable sales representatives in the industry. They are experts at diagnosing, advising, and educating our customers. Plus, because they are authorized RCA Certified Sales Representatives, they pride themselves on only selling equipment that is necessary to their customers rather than what needs to be sold because it is over-stocked. Plus, our Sales Representatives believe in providing “Concierge” level of service for every customer they encounter.